Privacy Policy

Queen's Park Cleaner Privacy Policy

This Privacy Policy explains how Queen's Park Cleaner collects, uses, stores and protects personal data belonging to its customers and prospective customers. It applies to all Queen's Park Cleaner customers and potential customers in our service area, regardless of how you contact us or use our services.

Queen's Park Cleaner is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to personal data that we collect when you contact us, request a quotation, make a booking, use our cleaning services, visit our website or otherwise interact with Queen's Park Cleaner. It covers data processed by us as a controller and by our carefully selected processors acting on our instructions.

Personal Data We Collect

We collect and process different categories of personal data depending on how you engage with us. The main categories are:

Identification and contact details, such as your name, postal address, service address, and general contact details.

Service and booking information, such as details of the services you request, dates and times of appointments, access instructions, property type and specific cleaning requirements.

Billing and payment information, such as information necessary to process invoices and confirm payment status. Payment card details are processed only by secure payment providers and are not stored by us beyond what is strictly necessary.

Communication records, such as records of your communications with us, including enquiries, feedback, complaints and any notes arising from calls or messages relating to the provision of our services.

Technical and usage data, where applicable, such as general information about how you use our website, including basic device and browser data and pages viewed. This may be collected through cookies or similar technologies where permitted by law.

Lawful Basis for Processing

We only process your personal data where we have a valid lawful basis under the UK GDPR. Depending on the situation, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, respond to booking requests, manage your appointments and handle billing.

Legal obligation: We process certain personal data to comply with our legal obligations, for example for tax and accounting purposes and to respond to lawful requests from public authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes managing and improving our services, handling customer queries, ensuring the security of our staff and customers, and maintaining business records.

Consent: In some cases, we may rely on your consent, for example for certain forms of direct marketing by electronic means where required by law. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We use your personal data to:

Provide, manage and personalise the cleaning services you request.

Create and manage your bookings and customer records.

Issue quotations, invoices and receipts, and process payments.

Communicate with you about your bookings, changes to services, queries and complaints.

Improve our services, operations and customer experience.

Carry out internal administration, accounting and reporting.

Meet our legal and regulatory obligations and cooperate with appropriate authorities where required.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, customer and booking records are kept for as long as you remain an active customer and for a reasonable period afterwards in case of queries, complaints or potential legal claims. Financial records are typically retained for periods required by tax and accounting legislation.

When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that you are no longer identifiable.

Data Processors and Third Parties

We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

Examples of processors include:

IT service providers who host or maintain our systems and data storage.

Payment service providers who securely process your payments.

Providers of customer management or scheduling tools used to manage bookings and customer information.

Professional advisers, such as accountants, where access to limited data is necessary for the provision of their services.

We may also need to share personal data with public authorities or regulators where required by law or to protect our legal rights.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection laws. This may include the use of recognised standard contractual clauses or equivalent legal mechanisms.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and processors who need it for legitimate business purposes and ensuring that anyone who processes your data is subject to a duty of confidentiality.

While we take security seriously, no system can be guaranteed to be completely secure. We continually review and update our security measures in line with best practice and legal requirements.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Queen's Park Cleaner customers in our service area, subject to certain legal limitations and exemptions. Your rights include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we process it.

Right to rectification: You can request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.

Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you can request to receive the personal data you provided to us in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.

Right to object: You can object to processing that is based on our legitimate interests, including profiling related to those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is needed for legal claims. You can always object to direct marketing and we will respect this.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual contact details you use for bookings and enquiries. Please clearly state which right you wish to exercise and provide enough information for us to identify you and locate your data.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with applicable law. We would, however, appreciate the chance to address your concerns first, and we encourage you to contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will take effect from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.