Terms And Conditions

Queen's Park Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Queen's Park Cleaner provides domestic and commercial cleaning services within its service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your property, you agree to be bound by these Terms and Conditions.

You should read these Terms and Conditions carefully before confirming any booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions:

Client means the individual, company, or organisation that makes a booking or uses the services of Queen's Park Cleaner.

Company means Queen's Park Cleaner.

Services means cleaning and related services provided by the Company to the Client.

Cleaner means any member of staff, contractor, or representative engaged by the Company to deliver the Services.

Premises means the residential or commercial property where the Services are to be carried out.

Service Area means the geographical area in which the Company offers its services, primarily in and around the Queen's Park area and nearby districts within the UK.

2. Scope of Services

The Company provides scheduled and one-off cleaning services, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, and commercial cleaning services. The exact scope of Services will be as agreed at the time of booking and confirmed in the booking confirmation.

The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, unhygienic to an extent that poses a risk to the Cleaner, or if there is abusive or inappropriate behaviour towards the Cleaner or the Company.

3. Booking Process

Bookings may be requested through the Company’s chosen communication and booking channels. All bookings are subject to availability and are not confirmed until the Client receives a confirmation notice from the Company.

The Client must provide accurate information about the Premises, including size, number of rooms, type of property, and the nature of the required Services. The Company may adjust the estimated duration or price of the Services if the information provided is incomplete or inaccurate.

For recurring services, the Client agrees to a regular schedule as set out in the booking confirmation. Any changes to the schedule must be requested in advance and are subject to availability.

The Company may, at its discretion, request an initial assessment of the Premises to determine the appropriate level of service and time required.

4. Access to the Premises

The Client is responsible for ensuring safe, timely access to the Premises at the agreed appointment time. This may include providing keys, access codes, or arranging for someone to be present to grant access.

If the Cleaner is unable to access the Premises at the agreed time, waiting time may be charged, or the booking may be treated as a late cancellation in accordance with the cancellation terms set out below.

The Client is responsible for ensuring that electricity, running water, and reasonable lighting are available at the Premises during the provision of Services. The Company may refuse to carry out or continue Services if such essentials are not available.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner.

Inform the Company of any health and safety risks, hazards, or special conditions at the Premises.

Secure valuables and remove any items of high value that may be at risk of damage.

Provide accurate instructions regarding any delicate, fragile, or special items or surfaces.

Ensure any alarms or security systems are disarmed, set appropriately, or that the Cleaner is instructed on how to enter and exit safely.

6. Pricing and Quotations

Prices are generally based on the estimated time required, the size and condition of the Premises, and the type of Services requested. Quotations provided by the Company are estimates only and may be adjusted if the actual condition or size of the Premises differs from the information provided by the Client.

The Company reserves the right to revise prices for recurring services by providing reasonable notice to the Client. Changes in prices may reflect factors such as increased operational costs, inflation, or changes in the scope of Services.

7. Payments

The Client agrees to pay the charges for the Services as set out in the booking confirmation or subsequent written communication from the Company.

Payment terms, including due dates and accepted methods of payment, will be communicated by the Company. The Client must ensure that payment is made in full by the due date.

For regular services, payment may be required in advance or on a recurring basis, such as weekly or monthly, as specified by the Company.

If payment is not received by the due date, the Company may suspend or cancel future bookings and may charge interest on overdue amounts in accordance with applicable UK law. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company advance notice. The minimum notice period for cancellations or changes will be communicated by the Company as part of the booking process. If the Client cancels or amends a booking without sufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full cost of the scheduled Services.

Failure to provide access to the Premises at the agreed time, or failure to ensure the Premises is in a condition that allows the Services to be carried out, may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a booking if a Cleaner is unavailable due to illness, emergency, or other unforeseen circumstances. The Company will use reasonable efforts to provide notice and offer an alternative appointment where possible, but will not be liable for any loss or inconvenience resulting from such cancellation or rescheduling.

9. Service Quality and Complaints

The Company aims to deliver Services to a professional standard consistent with cleaning services generally offered in the UK. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, ideally within 24 hours of the service.

The Company may, at its discretion, offer to re-clean the affected area or provide a partial credit or adjustment. Any such remedy will be offered as a gesture of goodwill and without admission of liability, and only if the complaint is considered reasonable and directly related to the Services provided.

10. Liability and Limitations

The Company will take reasonable care when providing the Services; however, the Company’s liability is limited as follows.

The Company is not liable for wear and tear or for damage that arises from defects in the Premises or any item within it, including discolouration, age-related deterioration, or pre-existing damage.

The Company is not liable for any damage caused by the use of products provided by the Client or by following instructions given by the Client that contradict manufacturer guidance.

The Company is not responsible for any loss of cash, jewellery, or items of significant value that have not been securely stored before the Cleaner’s attendance.

To the fullest extent permitted by law, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services shall be limited to the total fees paid by the Client for the specific booking to which the claim relates.

The Company does not exclude or limit liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Insurance

The Company maintains insurance cover appropriate for a cleaning service provider operating within the UK. This may include public liability insurance and other relevant cover. Details of insurance can be provided upon reasonable request.

The Client is responsible for maintaining appropriate insurance for their own property and contents. The Company strongly recommends that the Client ensures their home or business insurance appropriately covers the presence of cleaners and any related activities at the Premises.

12. Property and Waste Regulations

The Company will endeavour to handle waste responsibly and in line with relevant UK regulations. Standard household waste generated during cleaning may be bagged and left at the designated collection area on the Premises, unless agreed otherwise.

The Company does not remove or transport large quantities of waste, hazardous materials, clinical waste, sharps, or any substances that require specialist disposal. The Client must inform the Company in advance if such materials are present. The Company reserves the right to refuse to handle or dispose of such materials.

The Client is responsible for ensuring that any waste disposal arrangements required by local authorities, landlords, or building managers are complied with. The Company will not be liable for fines or penalties arising from the Client’s failure to comply with local waste regulations.

13. Health and Safety

The Company operates in accordance with applicable UK health and safety laws. Cleaners are instructed to follow safe working practices and may refuse to undertake tasks that they reasonably consider to pose an undue risk to their health or safety.

The Client should inform the Company of any known hazards at the Premises, including structural issues, hazardous materials, loose wiring, infestation, or aggressive pets. The Company may suspend Services if it considers that health and safety standards are not being met.

14. Pets and Children

The Client is responsible for supervising pets and children while the Cleaner is on the Premises. The Cleaner may request that pets are secured in a separate room for the duration of the appointment to ensure safety and efficiency.

The Company will not be responsible for any injury to pets or children that occurs as a result of them interfering with cleaning equipment, products, or activities during the provision of Services.

15. Keys and Security

If the Client provides the Company or the Cleaner with keys or access codes, the Company will take reasonable steps to keep them secure and confidential. The Client must inform the Company immediately if any keys or codes need to be changed for security reasons.

The Company is not responsible for any loss arising from security systems that are faulty, incorrectly configured, or not disclosed to the Company at the time of booking.

16. Confidentiality and Data Protection

The Company respects the privacy of its Clients and will take reasonable steps to protect personal information provided in the course of booking and delivering Services. Personal data will be processed in accordance with applicable UK data protection laws.

The Company will not disclose Client information to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Client’s consent.

17. Force Majeure

The Company will not be liable for any failure to perform or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control. These events may include extreme weather, transport disruption, strikes, pandemics, accidents, or other unforeseen circumstances.

In such cases, the Company may reschedule appointments or suspend Services and will use reasonable efforts to minimise disruption to the Client.

18. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, operational requirements, or service offerings. Any updated terms will be made available by the Company and will apply to new bookings made after the date of publication.

For existing recurring Clients, the Company will provide reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Severability

If any provision of these Terms and Conditions is found by a court to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any supplementary written agreement between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or representations.

By proceeding with a booking or allowing a Cleaner to enter the Premises to provide Services, the Client confirms that they have read, understood, and agree to these Terms and Conditions.